Clients choose our firm because we're a team of experts who specialise in Private Client, Tax & Trusts and Contentious Wills and Estates advice. In response to our clients' needs, we also offer a Bespoke Property Service. Many of our advisors are recognised experts in their field and they and our firm have won numerous awards - for more information on our credentials, see here. We provide a comprehensive, empathetic, highly bespoke service to our clients, helping them manage their assets and plans for the future and provide solutions to protect their wealth for future generations. Our team of experts possess a strong mix of skills and experience in advising clients on their needs. We enjoy working both with our clients and with other professionals wherever they are based. We like to get to know everyone we work with and develop close long- term relationships.
We develop deep bonds with our clients and genuinely care about their interests. We ensure we offer the best solution to their own individual needs – and we take real pride in our work. We handle matters discreetly and aim to provide peace of mind and continuity of advice through our clients' lives. We want to make it as easy as possible for our clients and carefully and clearly guide them through the legal and tax issues that can at times appear complicated and confusing. We always strive to provide clear and pragmatic advice. We care about looking after the vulnerable and frail too - ensuring that whatever their situation and whatever support they require, their best interests are met. Find out more about our firm, our staff and what we do by exploring our website.
Our Client Service Pledge
We focus on providing our clients with a consistently excellent experience, reflecting the trust placed in us. We believe that great service is founded on developing sound relationships with our clients so they are confident that we will understand and meet their needs. Every client should feel looked after by everyone at The Burnside Partnership. Our team have all pledged to look after our clients' needs in line with the principles set out below.
How we will look after you
We believe effective communication is key. We will:
Listen carefully and make sure we understand exactly what you want
Advise you clearly, explaining any legal jargon and setting out the options
Be proactive, moving your case forwards and giving expert advice on the best options for you
Respond to you promptly
Answer your telephone call to our office quickly, politely and efficiently. If you need to leave a message for someone, your call will be returned within 24 hours
Keep you informed and updated:o For conveyancing and probate work we will provide you with a weekly update.o For all other work, we will make sure you always know what stage we have reached
Ensure that you have easy access to, and regular contact with, the lawyers working for you
Help you with any legal issue you may be facing, either with initial advice or referral to experts who we trust
How we charge
We will provide the most cost-effective service possible with transparent pricing. We will:
Where appropriate, provide either:o A fixed fee quote for the work; oro A written estimate of our total costs
Do our utmost to keep within any estimate and where we don't, explain exactly why that is
Always send a detailed narrative showing what work has been done, when we are charging on a timed basis
What we need from you
In order to offer the best service, we need the following from you:
Provide us with any information we ask for as soon as possible
Let us know if your objectives change so we can make sure you have the best advice
Let us know immediately you are unhappy with any aspect of our service
Be patient with some of our more tiresome requests (for example ID checks) as they are legal requirements
Pay our invoices on time
Everyone at our firm is committed to the following values and principles:
We excel at what we do
We believe specialism is important: we don’t work in areas in which we are not experts – we can refer clients on to other professionals who can help.
We work efficiently
We believe we provide high quality, specialist advice and are transparent with our pricing.
We take pride in our work
We love our work and helping our clients. We always strive to provide the best possible service that meets their needs and exceeds their expectations.
We collaborate as professionals
We enjoy working together as legal and tax experts to find the best outcomes for our clients.
We listen to our clients
We ask lots of questions to ensure we fully understand clients’ unique circumstances, needs and wishes.
We believe in continuous development
We all enjoy learning and developing not only our professional skills but relationships and understanding of our clients and other professionals we work with.
We value a happy working environment
We believe that being happy, enthusiast and friendly is important for colleagues as well as clients.
We work with people who share our values
We like working with people who see eye-to-eye with us on how people should be treated; with integrity and respect.
“…calm, thorough and knowledgeable … a very high level of legal expertise, combined with practical common sense and flexibility."
Legal 500, 2018
“Anna is really helpful...and it was a pleasure to deal with her.”
Chambers, High Net Worth, 2019
“…the ability to explain the most complex concepts in simple, comprehensible language; she is a creative thinker and gets things done”
Chambers, High Net Worth, 2018
The Burnside Partnership Story
Our firm was founded in June 2015 by Anna Burnside and the late Fiona Wheeler, both recognised Private Client Solicitors. Anna and Fiona worked together for more than 10 years. They established the firm with the shared philosophy of providing clients with technically excellent advice delivered in a clear and concise manner and with sensitivity. This philosophy informs the approach of everyone at The Burnside Partnership. In the last five years, the firm has grown considerably and we continue to invest in exceptionally talented people.
We represent clients from all walks of life and we act not just as lawyers and tax experts but as trusted advisers. We are committed and down to earth and work quickly, confidently and yet with sensitivity. We like to get to know our clients and understand their concerns and priorities. Making decisions about one's personal affairs, especially estate planning can be daunting or distressing for some clients. All our staff are responsible for achieving a professional, yet friendly and empathetic, experience for our clients. We pride ourselves on the quality of our professional advice and our approach to client care.This approach means that clients are less likely to delay making decisions and more likely to have in place well thought through, practical and tax-efficient arrangements.
We are always looking for exceptional people to join our firm. We work in beautiful surroundings within the Blenheim Palace Estate in Oxfordshire, in Marlow, Buckinghamshire and in London. We offer a friendly and dynamic environment.